Consumer Experience Advisor / Brand Ambassador

The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Consumer Experience Advisor / Brand Ambassador

with Danish/ Swedish language knowledge

 

Do you want to work for one of the world’s largest luxury beauty brands?

Do you want to work for a company that delivers value to its customers on a daily basis?

Do you want to join a fun, forward-thinking and exciting team?

 

The role

In your first two weeks you will receive expert training to become one of our online beauty advisors. To effectively promote the Estée Lauder companies’ brand, understanding who we are and our product range must come first. Technical training on how to process consumer orders and queries comes second. Our consumers will be looking for your expert advice in order to provide solutions that deliver a full resolution.

You will be empowered to make key business decisions.With sight of the full end-to-end order process, your job will be to ensure that when things don’t go as planned, appropriate actions are taken to maintain a high customer satisfaction. You will be recognised for delivering positive change to our business that may involve spotting opportunities for process improvements to deliver an even greater service experience to our consumers.

You will regularly get to test our products. At Estée Lauder “High Touch” is important in everything that we do. The more you can interact with our products, the more you will know and the better advice you will be able to give to our consumers. That means at our in-office beauty bar you will have the opportunity to frequently try our latest product range. Our brands include: MAC, Clinique, Bobbi Brown, Jo Malone London, Origins, Glamglow, La Mer, Tom Ford, just to name a few.

You will work with different parts of the Estée Lauder business.A key responsibility will be to liaise with multiple departments to continuously update product related information, marketing, promotional events, pricing and other interesting parts of our business.

Estée Lauder is a family corporationthat attracts outstanding people from diverse industries and nurtures talent. Collaborating with your peers across multiple departments is just one way you will learn and develop new skills at Estée Lauder. No matter where you start your career within our business, there is always ample opportunity to thrive and take on greater responsibility.

At Estée Lauder the quality of our customer service matters the most.Whilst timeliness is important, resolving queries in the shortest possible time is not part of our philosophy. We are a unique, in-house contact centre that take pride in what we do. Making a meaningful impact for our consumers is our priority, it’s what sets us apart from an outsourced provider.

 

Location: Budapest

Required language level:

English– intermediate / communication

Danish – higher advanced/fit for negotiation OR

Swedish– higher advanced/fit for negotiation

 

If you are interested in the opportunity please send your CV to HR@hu.estee.com. In case you would like to hear more about us visit our company website www.elcompanies.com or LinkedIn page.

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