SYKES Budapest is looking for DANISH or NORWEGIAN speakers to join our team in our Budapest office! Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers.
Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at www.sykes.com.
We are looking for the following professional to join our Budapest Call Center:
DANISH or NORWEGIAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representatives provide a professional front and back office service function for our client’s project in line with the contractual agreements and working in compliance.
- Receiving requests in the supported language language via phone and e-mail
- Providing back office administrative services
- Checking invoices
- Receiving, categorizing and registrating work orders
- Recognizing problems
- Dealing with correspondence
- Qualifying, prioritizing cases
- Arranging necessary steps with subcontractors, liaising with local country offices, coordinators, technical teams
- Coordinating progresses
- Initiating preventive calls to minimize damages
- Fluent DANISH or NORWEGIAN language knowledge
- Conversational English language knowledge
- Experience in administration
- Good organizational skills
- Advanced level knowledge of MS Office applications
- Excellent problem solving skills
- Good communication skills
- Financial studies
- Good level of analytical skills, numeracy and financial awareness
We offer you:
- Career opportunity
- Friendly, multicultural work environment
- Dynamic team
- Arranging work related documents
- Modern office environment
- Company events